Frequently Asked Questions

Frequently Asked Questions

Are you an authorized dealer for the brands you carry?

Yes. Your Yard Haven is an authorized reseller for every brand in our catalog, including Canopia by Palram, Backyard Discovery, Yardistry, The Outdoor Plus, Mammotion, Anker SOLIX, Firman, Ooni, Napoleon Grills, OverEZ, Little Cottage Co., Mighty Mac, Campania International, Outdoor Water Solutions, Alien Hydroponics, Norwesco, Stellar, and Majestic. All products purchased through us carry the full manufacturer warranty.

Do your products come with a warranty?

Yes. Every product we sell is covered by the manufacturer's warranty. Warranty length and coverage vary by brand and product category — greenhouses and polycarbonate structures, cedar gazebos and pergolas, gas fire pits, robotic mowers, generators, and outdoor cooking equipment each carry their own manufacturer terms. The specific warranty for each item is listed on its product page. If you are not sure what applies to your purchase, contact us and we will confirm it for you.

Do you offer freight shipping for large equipment?

Yes. Large equipment such as greenhouses, gazebos, pergolas, fire pits, chicken coops, wood chippers, and water tanks ships via LTL freight. Freight is included in the listed price or clearly disclosed on the product page. We will contact you to schedule a delivery appointment and provide tracking once your order ships.

Can I return a product if I change my mind?

Yes. We accept returns within 30 days of delivery for products in original, unused condition. A 20% restocking fee applies. Return shipping for large equipment is the buyer's responsibility. See our full Return and Refund Policy for details.

How long does shipping take?

Orders are processed within 1–2 business days. Standard in-stock items typically arrive within 4–7 business days from the date of order placement (1–2 business days handling + 3–5 business days transit). You will receive tracking information once your order ships.

Can I cancel my order?

Yes, orders can be cancelled within 24 hours of placement at no charge, provided the order has not already entered the fulfillment process. If your order has already shipped, we are unable to cancel it — please contact us to arrange a return through our Return and Refund Policy. A 20% restocking fee applies to change-of-mind returns after shipment. Contact us immediately at [insert email address] or [insert phone number] to request a cancellation.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club), Shop Pay, Apple Pay, Google Pay, and PayPal. See our Payment Options page for details.

Do you offer a price match?

Yes. If you find the identical product (same brand, same model, from another authorized dealer) at a lower price, contact us before purchasing. We will verify the price and match it. See our Price Match Guarantee page for details.

How do I track my order?

You will receive a tracking number by email once your order ships. You can also use our Track Your Order page to check the status of your shipment.

Who do I contact for support?

You can reach us by email at [insert email address] or by phone at [insert phone number]. Our team is available Monday through Friday. We aim to respond to all inquiries within one business day.

Are the products new or refurbished?

All products sold by Your Yard Haven are brand new from the manufacturer. We do not sell refurbished, open-box, or used equipment.

What if my equipment arrives damaged?

If your package arrives damaged, take photos of the damaged packaging and items and note any visible freight damage on the delivery receipt before signing. Contact us within 7 days of delivery at [insert email address]. Damaged items are eligible for a full refund or replacement, with return shipping covered by us.